Frequently Asked Questions

​Firstly you need to understand what category of equipment your equipment falls under, Short Ranged Device or high powered, what period of time you will be operating your equipment and what frequency your equipment uses. This will assist in identifying if you equipment needs to be issued with a License.

​With proper documentation and information in place the following will apply

• It will take 7 working days for license to be approved with the condition that all documents required are submitted
• It will take 45 working days on the approval of the frequency application

• ​Type approval Fee
• Import Permit Fee
• Station License Fee
• Frequency Application Fee
• Frequency Usage Fee

AITI type approves telecommunication and radiocommunication equipment so to make sure that the equipment is:

• Properly designed, produced and operated;
• Safe to use and does not cause harmful interference to other equipment, systems or networks; and
• Complies with the technical standards so it is compatible with other equipment, systems or networks and works well to be used in Brunei Darussalam.

Applicants must attach and upload the following technical documents with their online applications:

1. Details of equipment (such as brand, model and quantity);
2. Technical specification/Brochure of equipment; and
3. Notice of Seizure issued by the Royal Brunei Custom and Excise Department,  or the shipping detail or Airway Bill.

The difference between Dealer Import Permit and Personal Import Permit as described below:-

1. Dealer Import Permit is permit issued to Dealer Licence holders who have also obtained Dealer Type Approval of the equipment.
2. Personal Import permit is permit issued together with Personal Type Approval certificate for individual importation of equipment.

An Implicit Import Permit will be issued when the imported equipment does not require a Type Approval. Examples of this are when: 

1. the equipment identified is not categorized under telecommunication or radiocommunication; and
2. the telecommunication or radiocommunication equipment does not need Type Approval.

​AITI type approves telecommunication and radiocommunication equipment so to make sure that the equipment is:

1. Properly designed, produced and operated;
2. Safe to use and does not cause harmful interference to other equipment, systems or networks; and
3. Complies with the technical standards so it is compatible with other equipment, systems or networks and works well to be used in Brunei Darussalam.

Dealer Type Approval application will be processed depneding on the equipment level as per below:

1. Level 1 application will be processed within two (2) working days provided that it complies with AITI technical specification; and
2. Level 2 and 3 application will be processed within seven (7) working days.

1. ​You must apply for an Amateur Radio Standard Class License at AITI Online Services.
2. Fill in the online application form and upload a signed copy of your Identity Card (both sides)
3. Register for an Amateur Radio written examination. AITI will inform on a later date when the examination date will be held.
4. There is a non-refundable examination Fee of BND 10 (Ten Brunei Dollars only) that can be paid online or at AITI Counters.
5. Sit down for the written examination and pass the examination

1. Collect or download your examination slip here.
2. Purchase an Amateur Radio Equipment from any of AITI licensed dealers
3. Importation of Amateur Radio Equipment from overseas is also allowable pending upon AITI’s approval link to Personal Type Approval - )
4. AITI will issue an Amateur Radio Standard Class License

With proper documentation and information in place the following will apply

• It will take 7 working days for license to be approved with the condition that all documents required are submitted
• It will take 45 working days on the approval of the frequency application

• ​Type approval Fee
• Import Permit Fee
• Station License Fee
• Frequency Application Fee
• Frequency Usage Fee

​First, raise the issue with your service provider.

Contact your service provider and explain the problem you are experiencing. Be sure to make use of your service provider's official customer service channels. In most cases, your service provider will be able to take steps to ensure that your issue is re-solved satisfactorily.

However, if your service provider does not acknowledge your complaint within 48 hours, or you are unhappy with the resolution given, you may approach AITI.

​Any businesses incorporated in Brunei Darussalam or Brunei Darussalam’s government agencies.

1. Mobile Telecommunication Infrastructure
   

   A telecommunication infrastructure provider who intends to own and deploy wireless mobile infrastructure only intended to provide cellular mobile services to the public based on the Global System for Mobile communication ("GSM") family of wireless technology platforms or Wireles Local Loop ("WLL") technology, using the frequency spectrum allocated to the provider. 

   The telecommunication infrastructure provider can provide mobile telecommunication services to customers through the SeTi Licence for Public Mobile Telecommunication Service, or may allow other SeTi Licensees to resell services through its infrastructure.

2. Non-Fixed Telecommunication Infrastructure
   

   A telecommunication infrastructure provider who intends to own and deploy non-fixed wireless infrastructure, other than infrastructure that falls under the class of Mobile Telecommunication Infrastructure, intended to provide telecommunication services to the public using the frequency spectrum allocated to the provider.

   The telecommunication infrastructure provider can provide mobile telecommunication services to customers through the SeTi Licence for Public Non-Fixed Telecommunication Service, or may allow other SeTi Licensees to resell services through its infrastructure.

3. Fixed-Wired Telecommunication Infrastructure
   

   A telecommunication infrastructure provider who intends to own and deploy non-fixed wireless infrastructure, other than infrastructure that falls under the class of Mobile Telecommunication Infrastructure, intended to provide telecommunication services to the public using the frequency spectrum allocated to the provider.

   The telecommunication infrastructure provider can provide mobile telecommunication services to customers through the SeTi Licence for Public Non-Fixed Telecommunication Service, or may allow other SeTi Licensees to resell services through its infrastructure.

4. Fixed-Wireless Telecommunication Infrastructure
   

   A telecommunication infrastructure provide who intends to own and deploy fixed wireless infrastructure intended to provide telecommunication services to the public, and where required, using the frequency spectrum allocated to the provider.

   The telecommunication infrastructure provider can provide fixed telecommunication services to customers through the SeTi Licence for Public Fixed Telecommunication Service, or may allow other SeTi Licensees to resell services through its infrastructure.

5. Public Broadcasting Infrastructure
   

   A telecommunication infrastructure provider who intends to own and deploy broadcasting infrastructure for the provision of broadcasting services to the public using the frequency spectrum allocated to the provider.

6. Special Purpose Infrastructure
   

   A telecommunication infrastructure provider who intends to own and deploy special purpose infrastructure for the provision of special purpose service e.g. military, police, emergency/essential services or other specialised purposes designated by AITI, using the frequency spectrum allocated to the provider.

​This license is valid for a term of twenty (20) years, or as the Authority may specify

• Application Fee

A non-refundable application fee of BND 10,000.00 for each class of infrastructure.

• Annual License Fee

A minimum of BND 100,000.00  or 4.65% AGTO (Annual Gross Turnover) payable in advance on an annual basis.

Please refer to InTi LicenceApplication Submission Checklist and InTi Licence Application Guidelines for application submission.

The license application must be submitted as follow:

InTi LICENCE APPLICATION
Authority for Info-communications Technology Industry of Brunei Darussalam
Block B13, Simpang 32-5,
Kg. Anggerek Desa, Jalan Berakas,
Bandar Seri Begawan, BB 3713,
Negara Brunei Darussalam

For more information, kindly refer to our Licensing and Regulatory Operational Framework or submit your queries to regulatory.info@aiti.gov.bn.

​Any businesses incorporated in Brunei Darussalam or Brunei Darussalam’s government agencies.

1. Public Mobile Telecommunication Service
   

   A telecommunication service provider who intends to provide mobile telecommunication services to the public through an InTi licensee with a licence class of Mobile Telecommunication Infrastructure.

2. Public Non-Fixed Telecommunication Service
   

   A telecommunication service provider who intends to provide telecommunication services to the public through an InTi licensee with a licence class of Non-Fixed Telecommunication Infrastructure, other than Mobile Telecommunication Infrastructure.

3. Public Fixed-Wired Telecommunication Service
   

   A telecommunication service provider who intends to provide telecommunication services to the public using fixed line and switching or fixed wireless infrastructure through an InTi licensee.

4. Resale of Telecommunication Service
   

   A telecommunication service provider who intends to resell the telecommunication services to the public through a commercial resale arrangement with an InTi licensee.

5. Internet Access Service
   

   A telecommunication service provider who intends to establish, install and maintain a public Internet access system to provide Internet access services to the public.

6. Bandwidth Exchange Service
   

   A telecommunication service provider who intends to establish a physical interconnection site to link to the international telecommunication networks such as the Internet backbone. The provider will aggregate the traffic from other operators and send it to the foreign networks via leased circuits. The provider may also exchange traffic between domestic operators.

7. Bandwidth Exchange Service
   

   A telecommunication service provider who intends to provide a private network arrangement to its customers through the infrastructure or service provided by existing InTi or SeTi licensees. The traffic carried by such providers is physically or logically separated from traffic in the public networks.

8. Public Payphone Service
   

   A telecommunication service provider who intends to provide payphone services in multiple customer premises through the services of another InTi or SeTi licensee.

9. Prepaid Telecommunication Service
   

   A telecommunication service provider who intends to provide telecommunication services to the public through a prepaid arrangement with its customers using the infrastructure or service provided by existing InTi or SeTi licensee.
   
   

10. Bandwidth Exchange Service
    

    A telecommunication service provider who intends to provide value-added services to the public that are accessible through the following telecommunication services:

    • Public Mobile Telecommunication Service;
    • Public Non-Fixed Telecommunication Service;
    • Public Fixed Telecommunication Service; and
    • Resale of Telecommunication Service

     

​This license is valid for a term of seven (7) years, or as the Authority may specify

• Application Fee

A non-refundable application fee of BND 5,000.00 for each class of infrastructure.

• Annual License Fee

A minimum of BND 5,000.00  or 3.25% AGTO (Annual Gross Turnover) payable in advance on an annual basis

Please refer to InTi LicenceApplication Submission Checklist and InTi Licence Application Guidelines for application submission.

The license application must be submitted as follow:

SeTi LICENCE APPLICATION
Authority for Info-communications Technology Industry of Brunei Darussalam
Block B13, Simpang 32-5,
Kg. Anggerek Desa, Jalan Berakas,
Bandar Seri Begawan, BB 3713,
Negara Brunei Darussalam

For more information, kindly refer to our Licensing and Regulatory Operational Framework or submit your queries to regulatory.info@aiti.gov.bn.

Notify your mobile service provider IMMEDIATELY if your SIM card gets stolen or lost for the necessary actions.

If police investigations show that a prepaid SIM card, which was used to commit a crime, was fraudulently registered against a person's particulars, that person would not be liable.

In case of a change in ownership, the existing prepaid SIM card holders shall inform the mobile service providers of any change of ownership and the new owner will have to register under his/her name. Please check with your respective mobile service provider on further process in transferring ownership of an existing prepaid SIM Card.

In Brunei Darussalam identity cards are only issued when you turn 12 years old.  The new age requirement therefore facilitates the recording of personal details of customers.

Those under 12 years old will need to have a parent or legal guardian purchase prepaid SIM cards for their use. The subscriber account will be registered in the parent or legal guardian's name and the child will be registered as the user.

2G refers to the second generation of mobile services based on GSM (Global System for Mobile communication) which allows initial data transfer on mobile devices, mainly text messages. 2G services were first introduced in Brunei Darussalam by DST Communications Sdn Bhd in 1995

​2G services are being terminated to make way for the provision of more advanced mobile services with better service quality, capacity and reliability. This will support the need for lower latency and higher speeds.

​Yes, you are advised to contact your service provider to migrate to 3G or 4G services by changing SIM-cards as soon as possible.

2G merujuk kepada generasi kedua perkhidmatan mudah alih berdasarkan GSM (Global System for Mobile communication) yang membolehkan pemindahan data pada peranti mudah alih, terutamanya pesanan teks. Perkhidmatan 2G diperkenalkan buat pertama kali di Negara Brunei Darussalam oleh Syarikat DST Communications Sdn Bhd pada tahun 1995.

Negara Brunei Darussalam secara beransur-ansur menamatkan perkhidmatan 2G dan akan ditamatkan perkhidmatan tersebut sepenuhnya pada 1 Jun 2021. Dengan itu, kad SIM dan peranti 2G tidak dapat di guna-pakai selepas tarikh tersebut. Ini akan membabitkan kesan telefon bimbit dan peranti lain yang menggunakan kad SIM 2G seperti peranti mesin ke mesin (M2M). Sila hubungi penyedia perkhidmatan awda jika kad SIM awda terjejas.

Sila rujuk simbol di sebelah penunjuk bar isyarat telefon bimbit atau peranti awda.

Sekiranya awda melihat "3G", "H +", "4G", "4G +" atau "LTE", telefon awda adalah telefon bimbit atau peranti 3G dan / atau 4G. Sekiranya awda tidak melihat simbol-simbol ini, kad SIM, telefon bimbit dan / atau peranti awda menggunakan perkhidmatan 2G. Dengan itu, awda disarankan untuk terus menghubungi dengan penyedia perkhidmatan awda.

UNN 5G coverage are running on 3500MHz, 1800MHz & 700MHz spectrum. 3500MHz spectrum should provide higher theoretical speeds compared to the 1800MHz & 700MHz spectrums.

Theoretical download speeds of 5G on 3500MHz is up to 1Gbps whereas theoretical speeds of 5G on 700MHz and 1800MHz can reach up to 200Mbps. Speeds may vary depending on devices, population density, distance to the base station sites and other environmental factors

Currently, 5G service is available in the areas highlighted on the map below. 1800MHz and 7000MHz coverage is available in areas highlighted in red, meanwhile 3500MHz coverage is available in areas highlighted in blue.

The public is advised to sign up with a telecommunications service provider to get 5G service.