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Introduction to Code of practice relating to quality of services

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Introduction to Code of practice relating to quality of services


AITI introduces a Code of Practice and Standards of Performance Relating to Quality of Services for the Telecommunication Sector to regulate the quality of telecommunication services from 1st March 2014 onwards. The Code broadly aims at ensuring the delivery of good quality telecommunication services for commercial and residential users. It re-emphasizes the fact that wide availability of reliable telecommunication services is one of the necessary ingredients for achieving economic development in general and, boosting the ICT industry in particular.


The Code combines relevant international technical standards, proven best practices and the actual experiences gathered at the industry-level during the past two-years to deliver a platform which should result in an improvement in subscriber experience. As a reference, an online copy of the Code is available for public use.
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As shown in the illustration below, the Code deals with many inter-twined aspects in a comprehensive manner.