The Authority for Info-communications Technology Industry (AITI) and Unified National Networks Sdn Bhd (UNN) would like to inform the public on the events causing the recent disruption to Internet connectivity.
The nation's requirement for internet and connectivity is served by Asia-America Gateway (AAG), South East Asia-Middle East-Western Europe (SEA-ME-WE3), South East Asia-Japan Cable (SJC) and Transborneo Cable System (a terrestrial fiber network in partnership with Telekom Malaysia).
On 24 December 2021, a major fault to SJC resulted in intermittent interruption of services for internet data, IDD international and roaming. Users would typically experience slower browsing for video streaming applications such as YouTube, Netflix or even WhatsApp.
In response, UNN immediately activated additional capacity via the Transborneo Cable System to mitigate congestion concerns and ensure the nation had sufficient capacity for Internet and connectivity.
On 25 December 2021, another fault occurred on the Transborneo Cable System which further reduced internet capacity and connectivity for the nation.
Both faults are subsea in nature and located in the waters of the South China Sea. UNN is working tirelessly with their international counterparts to restore normalcy of service. It is understood while restorations works are in progress fixed services and mobile services subscribers shall continue to experience some form of degradation while using the internet.
Please be assured that AITI is monitoring the situation and working closely with UNN to address the current issues.