1.1. These are the Terms of Use for AITI Online Services (“Services”) which are owned and operated by the Authority for Info communications Technology Industry of Brunei Darussalam (“AITI”). These Terms of Use apply to both guests and registered users. The Services are delivered by AITI through mobile application (“App”), AITI Online Services Portal (“Portal”) and through downloading, installing or using any associated software supplied by AITI.

1.2. Please read these Terms of Use carefully. By using the Services, you agree that you have read, understood, accepted and agreed to these Terms of Use. If you do not agree to these Terms of Use please do not continue using the Services.

1.3. The Terms of Use constitute a legal agreement between you and AITI. By using the Services, you hereby expressly acknowledge and agree to be bound by the Terms of Use.


2.1. Using and accessing the Services by a person (“End User”) does not require an account. Accounts can be registered by submitting the personal data of a person (“Registered End User”).

2.2. The account is solely for use by the Registered End User. The Registered End User is responsible to maintain the confidentiality and security of the account details, but not limited to, including the registered email address, username, One Time Password (OTP), PIN number, and the passwords.

2.3. The Registered End User shall not use the account for any unlawful or unauthorised use. AITI is not responsible for any loss incurred or damage sustained arised.

2.4. The Registered End User may contact AITI Customer Services or any official AITI feedback platform if there is any complaint or concern relating to the Services.


The End User or Registered End User undertakes to use the Services in a lawful manner and only for lawful purposes. AITI reserves the right to seek all remedies or injunctive relief available under the law and in equity as it deems necessary or appropriate in the event of a breach.


4.1. The Services is provided on an “as is” basis. AITI provides no warranties of any kind and disclaims any warranty, whether express or implied, as to the accuracy, correctness, reliability, currentness, validity, timeliness, non infrignment, title or functionality for any particular purpose of the Services.

4.2. AITI reserves the right to modify, alter, suspend or discontinue the Services at any time, including with or without notice, and shall not be liable to the End User or Registered End User.

4.3. While AITI makes every effort to ensure the Services are available and functions as intended, the Services maybe be subject to limitations, delays and other disruption inherent in the use of the Services.

4.4. AITI provides no warranty, assurance, or promise that the Services will work as intended and AITI shall not be responsible for temporary interruptions due to technical issues beyond its control.


5.1. Specifically, AITI will need the following permissions in the App and Portal (where applicable) for the purposes set out below:

5.1.1. Access all User’s camera: To enable functions as taking photos of supporting documents for applications and reading QR and Barcodes to verify devices and documents.

5.1.2. Access Photos and Documents: To enable the uploading of selected documents and photos identified as supporting documents for applications as well as to save QR codes generated by the Service.

5.1.3. Access Location: To enable the App to read your location (Longitude and Latitude) while using the Speedtest feature. Users will not be able to use this feature if access is not provided. However, Users will still have access to other features of the Services.


The Services may contain links to other Sites which are provided solely as a convenience to our End Users or Registered End Users. End Users or Registered End Users agree that accessing these Linked Sites are their own responsibility. Such linked Sites are not under AITI’s control and AITI will not be responsible for the content or any form of loss or damage that may occur as a result of entering the Linked Sites.


The use of the Services is also governed by our Privacy Policy.


AITI may give notice by means of a general notice through the Services, electronic mail to the End User or Registered End User’s email address in AITI records or by written communication sent by registered mail or pre paid post to the End User or Registered End User’s address in AITI records. Such notice shall be deemed to have been given upon the expiration of fourty eight (48) hours after mailing or posting (if sent by registered mail or pre paid post) or one (1) hour after sending (if sent by electronic mail).


Any feedback the End User and Registered End User provides shall be deemed to be non confidential. AITI shall be entitled to use such information on an unrestricted basis.


All contents contained in the Services, including, but not limited to, text, graphics, logo, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of AITI. By continuing to use the Services, the End User or Registered End User acknowledges that such content is protected by the laws of Brunei Darussalam.


11.1. To the maximum extent permitted by law, AITI shall not be liable for any direct or indirect loss, errors or omissions arising from the use of the Services or any information contained therein.

11.2. The End User or Registered End User expressly agrees that the use of, or inability to use, or activity in connection with the Services is at their sole risk.


The End User or Registered End User agrees to indemnify AITI and hold AITI harmless against any and all losses, liabilities, costs, claims and expenses that AITI might suffer as a result of breach of these Terms of Use or as a result of unauthorised or unlawful use of the Services.


13.1. AITI reserves the right to modify these Terms of Use at any time without prior notice.

13.2. If any of the individual conditions in these Terms of Use shall be limited, narrowed, construed or altered, void or invalid, the remaining conditions will remain in full force and effect.


The Terms of Use is governed by and is to be construed according to the laws of Brunei Darussalam and the End User and Registered End User agree to submit to the exclusive jurisdiction of the Courts of Brunei Darussalam.


Date of last revision: 17 March 2022.