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FAQs

With the rise in use of social media applications and messaging platforms like Facebook, Instagram, YouTube, WhatsApp and Snapchat, we are bound to stumble across content that is inappropriate or offensive. Most users would simply ignore or spread information or images that are unverified or possibly untrue. However, they should not be ignored nor go 'viral'.

All inappropriate or offensive content should be reported to the relevant authorities:

  1. For any type of inappropriate online content over social media sites or the internet, you should lodge a complaint directly to the content owner or website administrator. If there is no information about the owner or website administrator, we advise you to use the "Report Abuse" service provided by the website.
  2. For serious cases, you should lodge complaints to the police or other related enforcement agencies.

This FAQ will assist you in identifying the types of inappropriate content you may encounter online and which agency you can contact.

This should be reported to the Women and Child Abuse Investigation Unit of the Royal Brunei Police Force (RBPF). You can lodge a police report at your nearest police station or call the Police Hotline at 993.

If you know the child in question, you should contact the Community Development Department (JAPEM) hotline at 141. Victims of apparent physical abuse and torture should be taken to the hospital immediately.

These include information that insults Islam, contains matters affecting the purity of Islam or are against the belief, laws and teachings of Islam.

​This should be reported directly to the Religious Enforcement Section at 7237771.

You can lodge a complaint directly to the Halal Food Control Division:

  1. For content related under the Halal Meat Act reported directly at 8845506.
  2. For content related under the Halal Certificate and Halal Label reported directly at 7166222.
  3. Or email the Halal Food Control Division  at bkmh@mora.gov.bn or bkmh.muib@gmail.com or refer to their Facebook page: Bahagian Kawalan Makanan Halal, JHES,KHEU

The list of security issues identified by the Brunei Internal Security Department (BISD)  include the following:

      i.        Subversion

Any attempt may it be by an individual, group or an organisation aimed to jeopardise the national security, or to overthrow His Majesty's Government or the country's Constitution in a manner resorting to violent means or in any manner which contradicts the Constitution

     ii.        Espionage

Any attempt to obtain government-classified information or document illegally in order to assist a foreign power or government or to achieve specific objectives.

    iii.        Sabotage

Any act intended to cause physical damage to significant places and essential services in the country or to carry out (intentionally) any activities, which are detrimental to the country's economic interests to jeopardize public confidence towards the government.

    iv.        Terrorism

The use of various means of violence, threats and terror by individual, group or organisation intended to intimidate and instill fear towards the civilian population and their property to further their political or religious aim and ideology.

     v.        Promotion of racial and religious violence

To promote feelings of enmity and resentment between different racial groups or different religion in order to instill values, beliefs and practice of the minority group towards another group or groups (majority).

​You can report any issues threaten national security directly to the BISD hotline at 133.

  1. Examples of privacy concerns include:
    1. Personal information such as name, identity card number, address, phone number family details or photos that are being distributed without individual's consent.
    2. Individual's information that is dishonestly obtained to impersonate a person by creating a fake online account to spread false information or to send embarrassing or humiliating content.
       
  2. Examples of cyber security issues include:
    1. Hacked online accounts such as email or social networking account.
    2. Malware activities i.e. viruses, worms, Trojan horse, and spyware.
    3. Online scam involved through social networking or dating apps.

You can lodge a police report at your nearest police station or call the Police Hotline at 993.

If you need further advice, contact BruCERT at 2458001 or email to cert@brucert.org.bn. Website: http://secureverifyconnect.info/.

​You can report health related issues directly to the Ministry of Health at 2381640 or email at corporate_communications@moh.gov.bn. Website: http://moh.gov.bn.

​You can report financial related issues to Authoriti Monetari Brunei Darussalam at 2384626 or email at info@ambd.gov.bn. Website : http://ambd.gov.bn.

Online content provision can be bound to laws or legislations of Brunei, what applies offline ought to apply online and reports or complaints can be made to relevant enforcement agencies in relation to matters that fall within their own jurisdictions as follows:-

No.Type of Offences
National Laws
Enforcement Agency
1SeditionSedition Act (Chapter 24)
S4 (c) Seditious offencesRoyal Brunei Police Force (RBPF)
2Child PornographyPenal Code (Chapter 22)S293B Taking, distributing, showing, advertisement and access of indecent photograph of childRoyal Brunei Police Force (RBPF)
DefamationS3771 Printing, publication etc. of voyeuristic recordings
S499 Defamation
Prohibits the sale or distribution of obscene articlesS507 Criminal Intimidation by an anonymous communication
4Spread false informationPublic Order Act (Chapter 148)S34 Offence to spread false informationRoyal Brunei Police Force (RBPF)
5Immoral/Indecent/offensiveBroadcasting Act (Chapter 180), The Internet Code of Practice NotificationHigh risk content that is against the public interest or national harmony and good taste and decency in radio, Television, websites, blogsPrime Minister’s Office, Ministry of Communications, Royal Brunei Police Force
6Identity TheftElectronic Transactions Act (Chapter 196)S48 It is an offence for any person who has, due to the powers conferred under the ETA, obtained access to electronic records, books, registers, correspondences, information, documents or other material to disclose such information to any other person.Royal Brunei Police Force, Ministry of Communications
7CopyrightCopyright Order, 1999Copyright offences Royal Brunei Police Force
8Hacking
         
Computer Misuse Act (Chapter 194)S3 Unauthorised access to computer materialRoyal Brunei Police Force
S4 Access with intent to commit of facilitate the commission of an offence involving property, fraud, dishonesty of bodily harm.
S5 Unauthorised modification of computer service
S6 Unauthorised use or interception of computer service
S7 Unauthorised obstruction of use of computer
S8 Unauthorised disclosure of access code
9Child sexual abuse, negligence and exploitationChild Online Protection National Strategy FrameworkChild sexual abuse, negligence and exploitationMinistry of Culture, Youth and Sport 
10Medicines sales/AdvertisementMedicines Order 2007Promotion of sale of medicinal products and medical AdvertisementMinistry of Health
11Illegality of online gamblingChapter 28 Common Gaming House Act Royal Brunei Police Force
12Insulting Religion of IslamPerintah Kanun Hukuman Jenayah Syariah, 2013 Chapter 220 and 221Chapter 220 ( Menghina atau menyebabkan ugama Islam dipandang hina dll) and Chapter 221 ( Menghina Nabi oleh orang bukan Islam)Ministry of Religious Affairs


No.
Type of Offences
National Law
Enforcement Agency
1Possessing, distributing, advertising, selling or circulating obscene articlesPenal Code (Chapter 22)Royal Brunei Police Force (RBPF)
2SeditionSedition Act (Chapter 24)Royal Brunei Police Force (RBPF)
3Defamation

Penal Code (Chapter 22)

Defamation Act (Chapter 192)

Royal Brunei Police Force (RBPF)
4Spreading false informationPublic Order Act (Chapter 148)Royal Brunei Police Force (RBPF)
5Broadcasting matters that are not in compliance with the broadcasting and internet codes

Broadcasting Act (Chapter 180),

Internet Code of Practice Notification

Prime Minister's Office (PMO), Ministry of Communications,

Royal Brunei Police Force

6Publishing digital certificates for fraudulent purposes, misrepresentation of identity for the purposes of obtaining a digital certificate, unlawful disclosure of electronic records and for related matters. Electronic Transactions Act (Chapter 196)Royal Brunei Police Force, Ministry of Communications
7Copyright related offences

Copyright Order, 1999

Industrial Designs Order, 1999

Patents Order, 2011

Trade Marks Act, 2000

Royal Brunei Police Force

BruIPO

8Unauthorized access or modification of computer material and for related matters.Computer Misuse Act (Chapter 194)Royal Brunei Police Force
9Child sexual abuse, neglect and exploitation.Child Online Protection National Strategy FrameworkMinistry of Culture, Youth and Sport
10Insulting the religion of Islam and the Prophet

Perintah Kanun Hukuman Jenayah Syariah, 2013

(Chapter 220 and 221)

Ministry of Religious Affairs
11Offences related to the promotion of sale of medicinal products and false medical advertisementMedicines Order 2007Ministry of Health
12Online gamblingCommon Gaming House Act (Chapter 28)Royal Brunei Police Force (RBPF)
13Money laundering, terrorism financing and other related financial crimes.Anti-Terrorism (Financial and Other Measures) Act (Chapter 197)

Ministry of Finance

AMBD

AITI type approves telecommunication and radiocommunication equipment so to make sure that the equipment is:

  • Properly designed, produced and operated;
  • Safe to use and does not cause harmful interference to other equipment, systems or networks; and
  • Complies with the technical standards so it is compatible with other equipment, systems or networks and works well to be used in Brunei Darussalam.

Importer must get approval from AITI by submitting application from AITI Online Portal together with the required documentation.

Yes, applicant/importer must present Personal Import Permit document issued by AITI to the Customs (RCED).

Personal Type Approval are not allowed to be used for selling of telecommunication or radiocommunication equipment. Applicant is required to have a Dealer Licences and obtain Dealer Type Approval before the importation of the equipment.

Personal Type Approval can be applied through AITI Online Services.

Complete Personal Type Approval applications submitted that complies with AITI’s Technical Specification will be processed within two (2) working days.

Applicants must attach and upload the following technical documents with their online applications:

  1. Details of equipment (such as brand, model and quantity);
  2. Technical specufication/Brochure of equipment; and
  3. Notice of Seizure issued by the Royal Brunei Custom and Excise Department,  or the shipping detail or Airway Bill.
The difference between Dealer Import Permit and Personal Import Permit as described below:-
  1. Dealer Import Permit is permit issued to Dealer Licence holders who have also obtained Dealer Type Approval of the equipment.
  2. Personal Import permit is permit issued together with Personal Type Approval certificate for individual importation of equipment.

There is no Import Permit fee charged for importation of one (1) mobile phone but AITI will issue Personal Import Permit document for clearance at the Customs.

There is no Import Permit fee charged for three (3) bluetooth speakers import into Brunei Darussalam. However, Personal Type Approval will be charged.

A Dealer Telecommunication Equipment (DTQ) is a licence issued to any establishment/vendor/individual who wishes to import, sell, supply and/or resale, manufacture or rent out line terminal equipment e.g. Home telephone.

A Dealer Radiocommunication Equipment (DRQ) is a licence issued to any establishment/vendor/individual who wishes to import, sell, supply and/or resale, manufacture or rent out wireless equipment e.g. bluetooth devices, wireless devices, etc.

Foreign entities who wish to apply for Dealer Licences are advised to appoint a local agent (or incorporate a local branch in the case of a private or public limited company). The local agent and/or branch will then be subject to the normal application process.

Your Dealer Licence will be terminated upon the expiry of the Licence. The terminated Dealer Licence cannot be renewed. If you wish to continue your licence, you must apply as a new licence application. 

A Dealer Import Permit is a permit issued to Dealer Licence holders who have also obtained Dealer Type Approval of the equipment.

A Personal Import permit is a permit issued together with Personal Type Approval certificate for individual importation of equipment ie. equipment for personal use.

An Implicit Import Permit will be issued when the imported equipment does not require a Type Approval. Examples of this are when: 

  1. the equipment identified is not categorized under telecomunication or radiocommunication; and
  2. the telecommunication or radiocommunication equipment does not need Type Approval.

In order to apply for a Demo/Trial Import Permit, companies must submit online application using AITI Online Service together with the itemized list of equipments to be imported, supporting government or agencies letterhead for confirmation of the mentioned demonstration.

​AITI type approves telecommunication and radiocommunication equipment so to make sure that the equipment is:

  1. Properly designed, produced and operated;
  2. Safe to use and does not cause harmful interference to other equipment, systems or networks; and
  3. Complies with the technical standards so it is compatible with other equipment, systems or networks and works well to be used in Brunei Darussalam.

Dealer Type Approval can be applied through AITI Online Services under company account which are already registered with AITI.

Dealer Type Approval application will be processed depneding on the equipment level as per below:

  1. Level 1 application will be processed within two (2) working days provided that it complies with AITI technical specification; and
  2. Level 2 and 3 application will be processed within seven (7) working days.

The documents requirement are depending in the equipment level as listed below:-

​LEVEL 1
​LEVEL 2
​LEVEL 3
  1. ​Technical specification/Brochure of equipment
  2. Picture of equipment
  1. ​Technical specification/Brochure of equipment
  2. Test Report or Certificate of equipment*
  3. Picture of equipment
  1. ​Technical specification/Brochure of equipment
  2. Test Report or Certificate of equipment*
  3. Picture of equipment


​Firstly you need to understand what category of equipment your equipment falls under, Short Ranged Device or high powered, what period of time you will be operating your equipment and what frequency your equipment uses. This will assist in identifying if you equipment needs to be issued with a License.

​With proper documentation and information in place the following will apply

  • It will take 7 working days for license to be approved with the condition that all documents required are submitted
  • It will take 45 working days on the approval of the frequency application

​Yes but it is strongly advised that before any order or purchase is to be made, you shoud identify if your equipment can be used in the country. Or you can contact our Type Approval unit who can guide you.

  • ​Type approval Fee
  • Import Permit Fee
  • Station License Fee
  • Frequency Application Fee
  • Frequency Usage Fee

​The device may cause harmful interference to critical telecommunication networks and by doing so may result in legal action. By having in possesion an unapproved device is also illegal even if it does not cause any interference this is because the frequency that it may be using is operating on a frequency band that is valuable to the country and planned for future communication use.

​If the demonstration requires the equipment to operate you must obtain a Operating License and assigned a Frequency where both application & usage fee is applied.

It is strongly advised for individual that are intersted to use walkie talkie to contact one of two walkie talkie service providers in Brunei which are Telbru DMR or DST Fascom.

Termination can be requested via the online AITI Selfcare portal.​

​The best ways to learn about Amateur Radio is to talk to a licensee face-to-face. Licensee take pride in their ability to guide newcomers the ropes to get them started in the hobby. Go to Amateur Radio association near you that will welcome your interest.

  1. ​You must apply for an Amateur Radio Standard Class Licence at AITI Online Services.
  2. Fill in the online application form and upload a signed copy of your Identity Card (both sides)
  3. Register for an Amateur Radio written examination. AITI will inform on a later date when the examination date will be held.
  4. There is a non-refundable examination Fee of BND 10 (Ten Brunei Dollars only) that can be paid online or at AITI Counters.
  5. Sit down for the written examination and pass the examination

​1.    Collect or download your examination slip here.
2.    Purchase an Amateur Radio Equipment from any of AITI licensed dealers
3.    Importation of Amateur Radio Equipment from overseas is also allowable pending upon AITI’s approval link to Personal Type Approval - )
4.    AITI will issue an Amateur Radio Standard Class Licence

​AITI will normally issue an Amateur Radio Call Sign (double or triple prefix) together with the Standard Class licence issued. Should the licensee be interested to apply for a preferred call sign, the licensee must upgrade its licence to the Advance Class license. The preferred call sign will be on a first come first serve basis.

A fee is BND 100.00 (One Hundred Brunei Dollars) for a preference call sign before issuance. Here then after, if the licensee wishes to change his/her call sign, any change to the call sign is allowed with a payment of BND 100.00 (One Hundred Brunei Dollars)

Information on call sign [link to document on Amateur Radio Call Sign]

​Importation of the equipment can be done either through an authorized Dealer with AITI’s Dealer License or through Personal import (link to Personal Type Approval sub-page)

​Any businesses incorporated in Brunei Darussalam or Brunei Darussalam’s government agencies.

​Provision of any of the following infrastructures requires an InTi licence.

  1. Mobile Telecommunication Infrastructure

    Any entity who intends to own and deploy wireless mobile infrastructure only for the provision of cellular mobile services to the public using the frequency spectrum allocated to the licensee.

    NOTE: A Service Provider for the Telecommunication Industry (SeTi) licence for Public Mobile Telecommunication Service must be obtained by the entity for the provision of mobile telecommunication services to the public, or may allow other SeTi licensees to resell services via its infrastructure.

  2. Non-Fixed Telecommunication Infrastructure

    Any entity who intends to own and deploy wireless infrastructure (other than mobile infrastructure under the class of Mobile Telecommunication Infrastructure) for the provision of telecommunication services to the public using the frequency spectrum allocated to the licensee.

    NOTE: A Service Provider for the Telecommunication Industry (SeTi) licence for Public Non-fixed Telecommunication Service must be obtained by the entity for the provision of mobile telecommunication services, or may allow other SeTi licensees to resell services via its infrastructure.

  3. Fixed-Wired Telecommunication Infrastructure

    Any entity who intends to own and deploy fixed line and switching infrastructure for the provision of telecommunication service to the public.

    NOTE: A Service Provider for the Telecommunication Industry (SeTi) licence for Public Fixed Telecommunication Service must be obtained by the entity for the provision of fixed telecommunication services to the public, or may allow other SeTi licensees to resell services via its infrastructure.

  4. Fixed-Wireless Telecommunication Infrastructure

    Any entity who intends to own and deploy fixed wireless infrastructure for the provision of telecommunication services to the public using the frequency spectrum allocated to the licensee.

    NOTE: A Service Provider for the Telecommunication Industry (SeTi) licence for Public Fixed Telecommunication Service must be obtained by the entity for the provision of mobile telecommunication services, or may allow other SeTi licensees to resell services via its infrastructure.

  5. Public Broadcasting Infrastructure

    Any entity who intends to own and deploy broadcasting infrastructure for the provision of broadcasting services to the public using the frequency spectrum allocated to the licensee.

  6. Special Purpose Infrastructure

    Any entity who intends to own and deploy special purpose infrastructure for the provision of special purpose service e.g. military, police, emergency/essential services or other specialised purposes designated by AITI, using the frequency spectrum allocated to the licensee.

​This licence is valid for a term of twenty (20) years.

  1. Application Fee

    A non-refundable application fee of BND 10,000 for each class of infrastructure is required to be submitted along with a complete licence application.

  2. Annual Licence Fee

    A minimum of BND 100,000 per annum or 1.5% AGTO (Annual Gross Turnover) will be payable by the licensee on an annual basis at its licence anniversary grant date as an advance payment for the licensee’s upcoming year of operations.

​Kindly refer to InTi licence requirements checklist and information requirement  for application submission.

​The licence application must be submitted as follow:

InTi LICENCE APPLICATION
Authority for Info-communications Technology Industry of Brunei Darussalam
Block B13, Simpang 32-5,
Kg. Anggerek Desa, Jalan Berakas,
Bandar Seri Begawan, BB 3713,
Negara Brunei Darussalam

​For more information, you can refer to AITI Operational Framework or submit your queries to regulatory.info@aiti.gov.bn.

Any businesses incorporated in Brunei Darussalam or Brunei Darussalam’s government agencies.

​Provision of any of the following services requires a SeTi licence.

a.    Public Mobile Telecommunication Service

Any entity who intends to offer mobile telecommunication services to the public through a mobile telecommunication infrastructure owned by an InTi licensee with a licence class of Mobile Telecommunication Infrastructure.

b.    Public Non-Fixed Telecommunication Service

Any entity who intends to offer wireless telecommunication services to the public through a non-fixed wireless infrastructure, other than mobile telecommunication infrastructure,  owned by an InTi licensee with a licence class of Non-Fixed Telecommunication Infrastructure.

c.    Public Fixed-Wired Telecommunication Service

Any entity who intends to offer telecommunication services to the public through a fixed line or switching telecommunication infrastructure owned by an InTi licensee with a licence class of Fixed-Wired Telecommunication Infrastructure.

d.    Resale of Telecommunication Service

Any entity who intends to resell the telecommunication services to the public through a commercial resale arrangement with an existing InTi licensee.

e.    Internet Access Service

Any entity who intends to establish, install and maintain a public Internet access system to provide Internet access services to the public.

f.    Bandwidth Exchange Service

Any entity who intends to establish a physical interconnection site to link to the international telecommunication networks such as the Internet backbone.

g.    Private Network Service

Any entity who intends to provide a private network arrangement to its customers through the infrastructure or service provided by existing InTi or SeTi licensees.

h.    Public Payphone Service

Any entity who intends to provide payphone services in multiple customer premises through the services of another InTi or SeTi licensee.

i.    Prepaid Telecommunication Service

Any entity who intends to provide telecommunication services to the public through a prepaid arrangement using the infrastructure or service provided by existing InTi or SeTi licensee.

j.    Value-Added Service

Any entity who intends to provide value-added services to the public that are accessible through the following telecommunication services:

  1. Public Mobile Telecommunication Service;
  2. Public Non-Fixed Telecommunication Service;
  3. Public Fixed Telecommunication Service; and
  4. Resale of Telecommunication Service


​This licence is valid for a term of seven (7) years.

a.       Application Fee

A non-refundable application fee of BND 5,000 for each class of service is required to be submitted along with a complete licence application.

b.       Annual Licence Fee

A minimum of BND 5,000 per annum or 1.5% AGTO (Annual Gross Turnover) will be payable by the licensee on an annual basis at its licence anniversary grant date as an advance payment for the licensee's upcoming year of operations.

​Kindly refer to SeTi licence application requirements checklist and SeTi licence application form  for application submission.

The licence application must be submitted as follow:

SeTi LICENCE APPLICATION
Authority for Info-communications Technology Industry of Brunei Darussalam
Block B13, Simpang 32-5,
Kg. Anggerek Desa, Jalan Berakas,
Bandar Seri Begawan, BB 3713,
Negara Brunei Darussalam

For more information, you can refer to AITI Operational Framework or submit your queries to regulatory.info@aiti.gov.bn.

Firstly you need to understand what category of equipment your equipment falls under, Short Ranged Device or high powered, what period of time you will be operating your equipment and what frequency your equipment uses. This will assist in identifying if you equipment needs to be issued with a License.

With proper documentation and information in place the following will apply

  • It will take 7 working days for license to be approved with the condition that all documents required are submitted
  • It will take 45 working days on the approval of the frequency application

​Yes but it is strongly advised that before any order or purchase is to be made, you shoud identify if your equipment can be used in the country. Or your can contact our Type Approval unit who can guide you.

  • Type approval Fee
  • Import Permit Fee
  • Station License Fee
  • Frequency Application Fee
  • Frequency Usage Fee

The device may cause harmful interference to critical telecommunication networks and by doing so may result in legal action. By having in possesion an unapporved device is also illegal even if it does not cause any interfernce this is because the frequency that it may be using is operating on a frequency band that is valuable to the country and planned for future communication use.

​If the demonstration requires the equipment to operated you must obtain a Operating License and assigned a Frequency where both application & usage fee is applied.

It is strongly advised for individual that are intersted to use walkie talkie to contact one of two walkie talkie service providers in Brunei which are Telbru DMR or DST Fascom.

Termination can be requested via the online AITI Selfcare portal

​Billing​Service Quality
  • ​Billing Disputes
  • Billing Error
  • Overcharging
  • No Bills
  • ​Slow Internet Speed
  • Dropped Calls
  • Poor Coverage
  • Service Restoration Delay
  • Service Activation Delay

​First, raise the issue with your service provider.

Contact your service provider and explain the problem you are experiencing. Be sure to make use of your service provider's official customer service channels. In most cases, your service provider will be able to take steps to ensure that your issue is re-solved satisfactorily.

However, if your service provider does not acknowledge your complaint within 48 hours, or you are unhappy with the resolution given, you may approach AITI.

Operating License

Content Regulation

Personal Type Approval

Personal Import Permit

Dealer License

Dealer Import Permit

Dealer Type Approval

Amateur Radio

Spectrum Management

Consumer Complaints

InTi

SeTi