The Authority for Info-communications Technology Industry of Brunei
Darussalam (AITI) has its own Complaint Handling Process in order to carry
out its duty of ensuring that telecommunications services are reasonably
accessible to all people in Brunei Darussalam, and are supplied as
efficiently and economically as practicable and at performance standards
that reasonably meet the social, industrial and commercial needs of Brunei
Consumers can lodge complaints with AITI about:
However, AITI is only able to act on complaints relating to
telecommunications licensees holding licences from AITI.
Complaints may be referred to AITI in the following circumstances:
Where the licensee fails to respond to the complaint within 48 hours
of lodgment with the customer service contact, or
Where you are not satisfied with the resolution provided.
If you wish to refer complaints to AITI, please do make it through
AITI Online System.